Return & Refund Policy

Last Updated: July 28, 2026

At Nomoreef, your satisfaction matters to us. If something isn't quite right with your order, we want to make the return process as clear and straightforward as possible. Please read through the details below before starting a return.

Return Eligibility Window

We accept returns within 30 calendar days of the delivery date. This applies to both buyer's remorse returns (you simply changed your mind) and items that arrived defective or damaged.

During major holiday periods, we may extend this window to give customers extra time to shop and return with peace of mind. Any such extension will be announced separately on our website and will not apply automatically unless stated.

Condition Requirements

To qualify for a return, items must be:

Unused and in original, sellable condition
In their original packaging, complete with all included accessories
Free of visible wear, scratches, or damage caused after delivery
Accompanied by all original tags or labels, if applicable

Because of the nature of our products, please inspect your fish tank or aquarium item carefully before use. Once a tank has been filled with water, used for setup, or shows signs of use, it is no longer eligible for return.

Items That Cannot Be Returned

For hygiene, safety, and product-integrity reasons, the following items are not eligible for return:

Any tank or bowl that has been filled with water or used in any way
Products missing original parts, hardware, or packaging
Items showing scratches, cracks, or damage not caused during shipping
Gift cards (if applicable)

We do not currently offer any customized or made-to-order products, so this policy applies uniformly to all items sold on our site.

Who Pays for Return Shipping

Defective or damaged items: If your product arrives with a manufacturing defect or was damaged in transit, Nomoreef covers the full cost of return shipping. We'll also send you a prepaid return shipping label by email once your return is approved.
Non-defective returns (buyer's remorse): If you'd simply like to return an item that isn't defective, return shipping costs are the customer's responsibility. We do not provide a prepaid label in this case.

In either situation, we never charge a restocking fee or return handling fee. What you see is what you'll be refunded — no hidden deductions.

How to Start a Return

Getting a return started is simple:

Contact us by email at service@nomoreef.shop or call us at +1 (520) 650-3083 within 30 calendar days of delivery, letting us know your order number and the reason for the return.
Wait for confirmation — our team will review your request, confirm eligibility, and provide return instructions (including a prepaid label if your item qualifies).
Pack the item securely in its original packaging to prevent damage during transit.
Ship the item back to our return address listed below.

Please do not send any return without first reaching out to us — this helps us track your package and process your refund faster.

Return Shipping Address

All returns must be mailed to our U.S. warehouse at the address below:

Nomoreef Returns
19580 W Indian School Rd, Ste 105
Buckeye, AZ 85396
United States

Please do not ship returns to any other address, including our China factory location, as this will delay processing significantly.

Return Processing Time

Once we receive your returned item at our warehouse, our team will inspect it within 3–5 calendar days to confirm it meets the return conditions listed above.

Refund Timing

After your return is inspected and approved, refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.